At ChicMeadow Shop, we are committed to providing an exceptional shopping experience for our discerning clientele who appreciate timeless elegance in their wardrobe. Below you’ll find detailed information about our shipping and returns processes designed to meet your expectations.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch

Free Shipping (Orders over $50 USD)
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch

Please note: We currently cannot ship to some Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your ChicMeadow purchase. Our refined returns process ensures a seamless experience worthy of our valued customers.

Return Policy Overview

We gladly accept returns and exchanges within 15 days of delivery for most items. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • A copy of your order confirmation or receipt is required

Important Exception

For hygiene reasons, our Summer Sweaters (due to their lightweight, intimate-wear nature) are final sale and cannot be returned or exchanged unless faulty.

Return Process

To initiate a return or exchange:

  1. Email [email protected] with the subject line “Return Request – Order #[Your Order Number]”
  2. Include the following details using our template below
  3. Wait for approval – Our San Francisco team will respond within 2 business days with return instructions
  4. Ship your return using the provided shipping label (return shipping fees apply)
  5. Receive confirmation once we process your return at our boutique

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear ChicMeadow Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

– Item Name:
– Size:
– Reason for Return:
[For exchanges, please specify desired size/color: ]

I confirm the item(s) are unworn, unwashed, and in original condition with all tags attached.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we will ship your new item once the return is processed

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service and retaining your receipt until the refund is processed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange a prepaid return label and expedite your replacement or refund.

For any questions about our shipping or returns policy, please contact our customer care team who will assist you with the attention to detail characteristic of the ChicMeadow experience.

ChicMeadow Shop
1064 Park Street, San Francisco, US 94107
[email protected]